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Adoption Agency Reviews, Ratings, Rankings and Testimonials Adoption Agencies Reviews, Ratings, Rankings and Testimonials

Hope's Promise

Castle Rock, Colorado
United States


Type: Private Agency

  Average Ratings
Based On All Reviews

Review by mountainfamily submitted on September, 1, 2010 at 08:33 PM

Adoption Details:

Child's Age: 1y 6m
Start Date: Jun 2009
Status: Finalized
Type: Closed, International
Special Needs: No
Child from Uganda

mountainfamily's Ratings:
Pros: This agency did our homestudy and post placement, they weren't our placement agency. The staff were all very helpful and educated in adoption. If they didn't know the answer to our question they would work hard to find out the answer and get back to us within a short amount of time. They were friendly and made us feel very comfortable. We really felt that they cared about our case and our family. They were ethical, kind, and professional. Our caseworker was easy to get a hold of via phone or email, and never made us feel like we were a bother when we contacted her with questions or to find out the status. The director, secretary, and billing staff were all very kind and professional too. Although the price was a little higher than others we looked at, it was worth it for the service we got. We would use this agency again ourselves, and recommend it to others.

Cons: There were a couple of times where there was miscommunication between us and our caseworker, the fault being on both our side and hers, but it was easy to get it straightened out, and didn't have negative effects on our feelings towards her or the agency.

Reviews: We only used this agency for homestudy and post placement, they weren't our placing agency, but I would absolutely recommend them based on our experience there. They are a great, ethical, Christian agency that really cares about the families they take on.